Though we strive to give you a great customer experience each time you shop with us. We want you happy each and every time you buy from us. We are dedicated at Ashusarees.com to offer you the best quality in our products and our services. We know that mistakes are sometimes made though, and we are here to help remedy those problems.
Item Received in Damaged Condition / Manufacturing Defect or Wrong Item
If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed.
· We will express ship a replacement item at the earliest possible with no extra shipping cost to you
· If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you. We will communicate with you about your wishes to make sure you will be happy with the exchange.
· If you do not want any alternate item then we will refund you in full with no deduction whatsoever.
· Or any other amicable resolution as mutually agreed with you.
How long will the return process take?
Once your return request has been placed with Customer Service, it usually takes about 72 hrs to have the product picked from your place and another 7 days to initiate refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you
You can return a product hassle free in a few simple steps. However, do give us a call and we can help you with the steps to follow in case of return:
· Send it at your convenience to our address below :
1455, 2nd floor, Gali Chhipian, Nai Sarak
Maliwara, Chandni Chowk
New Delhi - 110 006, Delhi,
· Scanned copy of courier slip needs to be emailed to us within 10 days of opening the return request.
· It may also happen that our logistics partners may not have a pick up facility available in your area, even though it may have been delivered by them. Under such circumstances we hope you understand that we may request you to send it to our address as mentioned above.